Shipping policy
Shipping Policy
Last updated: June 21, 2026
Worldwide Shipping and Shipping Costs
Samuel Lige ships orders to customers worldwide.
Unless a different shipping fee is clearly shown at checkout, we provide free tracked shipping on domestic and international orders.
For international orders, customers may be required to pay customs duties, import taxes, VAT, brokerage fees, or other charges applied by their country. These fees are set by local authorities and are not included in the product price unless specifically stated at checkout.
Order Processing Times
Orders are usually processed within 1–3 business days after they are placed.
Orders are not typically processed or shipped on Sundays or public holidays. During sales, product launches, promotional periods, or other high-volume times, processing may take longer than usual.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Estimated Delivery Times
Our estimated delivery timeframe is:
Worldwide: 6–10 business days after dispatch
This delivery estimate is based on the average delivery time for our orders. Some packages may arrive earlier, while others may take longer due to factors outside our reasonable control.
Delivery timeframes are estimates only and are not guaranteed delivery dates unless we clearly state otherwise.
Tracking Your Order
After your order has been shipped, you should receive an automatic shipping confirmation email containing your tracking link.
Please allow some time for the courier’s tracking system to update after you receive your dispatch email.
If you cannot find your shipping confirmation email, please check your spam, junk, or promotions folders.
For help tracking your order, contact us at:
Please include your full name and order number so we can assist you as quickly as possible.
Delivery Delays
From time to time, delivery may take longer than expected due to circumstances outside our reasonable control, including:
- Customs processing
- Courier delays or disruptions
- Severe weather
- Public holidays
- Transport delays
- High-volume sales periods
- Incorrect or incomplete delivery details
- International border or customs restrictions
Customs clearance is handled by the relevant authorities and cannot be guaranteed by Samuel Lige.
If your order has not arrived within a reasonable time after the estimated delivery period, please contact us at:
We will work with you and the courier to investigate the delay.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer.
Samuel Lige cannot control or predict customs fees. We recommend contacting your local customs authority before placing an order if you need more information about possible charges.
If a customer refuses to pay applicable customs fees, the package may be returned, abandoned, or destroyed by the courier or customs authority. In these cases, any refund may be reduced by shipping, return shipping, customs, and handling costs incurred by us, where permitted by law.
Delivered but Not Received
If your tracking information shows that your order has been delivered but you cannot find it, please take the following steps:
- Check around your property, mailbox, reception area, parcel locker, or any safe-delivery location
- Ask household members, neighbours, building management, or reception staff whether they accepted the package
- Contact the local courier and request confirmation of the delivery location
- Contact us at info@samuellige.com with your order number and any information provided by the courier
We will assist you with the delivery investigation.
If the courier confirms that the package was lost, misdelivered, or not delivered correctly, we will work with you to provide an appropriate solution in line with applicable consumer law.
Samuel Lige is not responsible for packages stolen after confirmed delivery to the correct address where delivery was completed according to the customer’s instructions. However, we will still provide reasonable assistance with the courier investigation.
Incorrect or Incomplete Delivery Addresses
Customers are responsible for entering a complete and accurate delivery address at checkout.
If you notice an error in your delivery details, contact us immediately at:
We will attempt to update the address, but we cannot guarantee changes once an order has entered processing or has already been dispatched.
If an order cannot be delivered or is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for reasonable reshipping costs.
If the customer chooses not to pay an applicable reshipping fee, any refund may be reduced by shipping, return shipping, handling, or other reasonable costs incurred by us, where permitted by law.
Non-Delivery Due to Customer Unavailability
Customers are responsible for monitoring their tracking details and responding to reasonable delivery or collection instructions from the courier.
A package may be returned, abandoned, or destroyed depending on the courier’s procedures if:
- The courier cannot contact the customer
- No one is available to accept the delivery
- The customer does not collect the package within the required timeframe
- The delivery address is inaccessible
- The customer refuses delivery without a valid legal reason
Where another delivery attempt is required, the customer may be responsible for reasonable reshipping, return, and handling costs.
Lost or Damaged Packages
Please contact us as soon as possible at:
if your package appears to be lost or arrives damaged.
For damaged deliveries, please provide:
- Your order number
- Photos of the outside packaging
- Photos or videos showing the damaged product
- A clear description of the issue
Please keep all packaging until the claim has been reviewed, as the courier may require it during the investigation.
We will investigate the issue and provide an appropriate remedy where required under our Refund Policy and applicable consumer law.
Split Shipments
Orders containing multiple items may sometimes be shipped separately due to stock availability, packaging requirements, or fulfilment arrangements.
You may receive more than one tracking number, and packages may arrive on different dates.
You will not be charged extra shipping fees simply because your order is sent in multiple shipments.
Australian Consumer Law
Nothing in this Shipping Policy excludes, limits, or changes any consumer guarantee, right, remedy, or protection available under the Australian Consumer Law or any other applicable law that cannot legally be excluded, limited, or changed.
Contact Us
For questions about shipping, tracking, or delivery, contact:
Samuel Lige
Email: info@samuellige.com
Website: samuellige.com